CEM Estero SpA strives to be the recognised as the provider of outstanding quality in all its markets.
To achieve this objective, the Company shall:
Deliver quality products and services that meet and exceed the needs and expectations of the customers at a cost that represents value; adopt a pro-active approach instead of the traditional reactive approach to issues that may arise; and strive for excellence through a sustained effort for continuous quality improvement.
The Senior Management of CEM Estero SpA is fully committed to the implementation of all managerial and operational systems in order to realise the Company’s quality objectives. All necessary resources required to maintain the delivery of products and services at the desired quality level with be always provided.
The Senior Management undertakes a periodic review of the quality objectives and policies and the Company continues to ensure that its quality policy is well understood at all levels of the organisation.
Complete customer satisfaction is the ultimate goal of the CEM Estero SpA.